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React Accordingly

Let’s address this perpetual issue again….and yet, again.  You go to work on Monday and you find yourself surrounded by your colleagues at break/lunch time.  It seems everyone is venting a laundry list of their irks and tribulations of family life, school, and those darn taxes and insurance premiums; while some are talking about the […]

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What Do You Expect?

How can I help you?  That’s the typical phrase you hear when you walk up to a customer service counter.  And they ask that because they are typically receiving an hourly wage and are following a standardized protocol for assisting customers with their inherent needs.  When I ask, “How can I help you,” what do

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