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Client Survey – November 2019

Thank you for helping us improve our practice! We truly appreciate your time and effort.

Where there is a rating scale from 1 to 5, please consider 5 as “best – agree completely” and 1 as “worst – not doing well here.”

1. Our ability to meet your financial needs: *

1
2
3
4
5

2. The quality of our investment options and/or financial services: *

1
2
3
4
5

3. Our knowledge of the financial services industry: *

1
2
3
4
5

4. Do you use our client portal to view accounts and/or store documents? *

Yes
No

If yes, how would you rate the quality/benefit of our client portal?

1
2
3
4
5

5. Have we met with your tax professional to ensure a coordinated effort to minimize taxes? *

Yes
No

If no, would you like us to?

Yes
No

If you would like us to meet with your tax professional, please leave your name below or contact us separately.

Name

First

Last

6. Have we met with your estate attorney to ensure a coordinated effort on planning your legacy and wealth transfer? *

Yes
No

If no, would you like us to?

Yes
No

If you would like us to meet with your estate attorney, please either leave your name below or contact us separately.

Name (copy)

First

Last

7. Have we completed a comprehensive insurance evaluation? [life, health, disability, long-term care] *

Yes
No

If no, would you like us to?

Yes
No

If you would like us to perform an insurance evaluation, please either leave your name below or contact us separately.

Name (copy) (copy)

First

Last

8. Have we taken the time to truly understand your financial needs? *

Yes
No

If we haven't, please let us know how we could do better:

9. Have we provided you with appropriate investments, services, and advice that help you meet your goals? *

Yes
No

If not, please help us improve by letting us know what you would like to see us offer:

10. The level of our customer service: *

1
2
3
4
5

11. Our ability to communicate clearly and effectively: *

1
2
3
4
5

12. The professionalism of our staff: *

1
2
3
4
5

13. How many financial review meetings per year do you think are necessary? *

0
1
2
3
4

14. What is your preferred contact method? *

Phone
Email
Text
Face-to-face

15. For your periodic financial review, what do you prefer? *

phone call
meeting at our office
meeting at your office
meeting at your home

16. How many times have you spoken or otherwise communicated with us in the past year? *

0
1-3 times
4-6 times
7-12 times
more than 12 times

Do you feel this was enough? *

Yes
No

17. What types of communication do you prefer? Check all that apply: *

Phone call every few months
A monthly call to check in
Contact me only if something needs to be signed or updated
Contact me only to schedule my periodic financial review
Notify me of an upcoming event
Send me a newsletter a few times per year
Other (tell us what else you prefer below):

Paragraph Text

18. How would you rate our response/follow-up time? *

1
2
3
4
5

19. Do you know how your advisor is compensated? *

Yes
No

If no, would you like us to contact you to explain?

Yes
No

If you would like us to contact you, please either leave your name at the end of the survey or contact us separately.

20. Based on your experience in working with us, how likely is it that you will refer our practice to family and friends? *

Absolutely!
Very likely
Somewhat likely
Unlikely
Will not refer

21. We would appreciate any additional suggestions regarding how we could improve our products and services:

Name [optional]

First

Last

Comment

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